How long will my order take to arrive?
Estimated delivery times depend on the shipping region:
US Domestic: 5–6 days
UK Domestic: 36–48 hours
Overseas: 7–12 days
When will I receive my tracking number?
Tracking information is provided after your order has been processed and dispatched. The timeframe depends on your shipping region:
US Domestic: 24–48 hours
UK Domestic: Within 12 hours
Overseas: 24–36 hours
Where can I find my tracking number?
Your tracking number will be provided through your order communication once your shipment has been dispatched. Please check your email, including your spam or junk folder.
My tracking number isn’t showing any updates. What should I do?
It can take some time for the carrier’s system to register the shipment after the tracking number has been generated. If your tracking information does not update immediately, please allow some additional time for the carrier to process the shipment.
Why hasn’t my tracking status changed?
Tracking updates may occasionally take time to appear, particularly shortly after dispatch or while a shipment is moving between carrier facilities. If there has been no update for an extended period, please contact our support team for assistance
What if my package is delayed?
Occasional delays can occur due to carrier operations, customs processing, weather, destination restrictions, or other unforeseen circumstances. If your shipment appears significantly delayed, contact us and we’ll help you check its status.
What should I do if my tracking number doesn’t work?
If your tracking number is not recognized, first make sure it has been entered correctly. Newly issued tracking numbers may also take some time to become active in the carrier’s system. If the issue continues, contact our support team.
